• PC Technician

    Job Locations US-MA-Lenox
    Job ID
    2018-1465
    Category
    Information Technology
    Type
    Full Time
  • Overview


    Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle and real estate living for nearly 40 years, operating the world's most celebrated collection of life-enhancement properties. Canyon Ranch has wellness destinations in Tucson, Arizona and Lenox, Massachusetts. In addition, Canyon Ranch operates the world’s largest day spa at The Venetian® & The Palazzo® hotels in Las Vegas, Nevada and 22 Canyon Ranch at Sea® wellness facilities across four luxury cruise lines: Cunard Cruise Line, Oceania® Cruises, Regent Seven Seas Cruises®, and on Celebrity Cruises®. Canyon Ranch is a 13-time winner of Travel + Leisure's Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, is honored by Town & Country as one of the ‘Best Luxury Spas in the World’ in their 2017 Spa Awards and is recognized as the ‘Best Wellness Program’ by Virtuoso’s ‘Best of the Best’ 2017 awards.

     

    Responsibilities

    Canyon Ranch is currently looking for a PC Technician in our Lenox, MA location.

     

    The PC Technician will primarily be responsible for installing and maintaining all hardware and software for all on-property personal computers, handheld devices, and printers. 

     

    - Installs, maintains, troubleshoots and repairs all PC equipment, software and peripherals. 

    - Provides support to Opera, Concept, SagePro, GuestWare, Outlook, etc. users; supports Macintosh users.

    - Administers additions, modifications, and terminations of user accounts including rights for all systems.

    - Responsible for maintenance and verification of server back-ups and workstation Anti-Virus software.

    - Maintains detailed inventory of all Canyon Ranch PCs, hardware and software.

    - Share in Help Desk phone duty; open tickets in tracking system; resolve where possible, escalate when necessary.

     

     

    Qualifications

    Education: Two years experience working with personal computers and local area networks in an office environment; knowledge of Windows 10, Microsoft Office, Active Directory preferred.

     

    Knowledge, Skills & Abilities:

    Must have pleasant phone demeanor, clear speaking voice, solid communication skills, and excellent customer service orientation.  Must be able to stay calm in stressful situations.    Must be able to maintain confidentiality.

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