• Program Advising Assistant

    Job Locations US-MA-Lenox
    Job ID
    2018-1433
    Category
    Program Advising
    Type
    Full Time
  • Overview


    Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle and real estate living for nearly 40 years, operating the world's most celebrated collection of life-enhancement properties. Canyon Ranch has wellness destinations in Tucson, Arizona and Lenox, Massachusetts. In addition, Canyon Ranch operates the world’s largest day spa at The Venetian® & The Palazzo® hotels in Las Vegas, Nevada and 22 Canyon Ranch at Sea® wellness facilities across four luxury cruise lines: Cunard Cruise Line, Oceania® Cruises, Regent Seven Seas Cruises®, and on Celebrity Cruises®. Canyon Ranch is a 13-time winner of Travel + Leisure's Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, is honored by Town & Country as one of the ‘Best Luxury Spas in the World’ in their 2017 Spa Awards and is recognized as the ‘Best Wellness Program’ by Virtuoso’s ‘Best of the Best’ 2017 awards.

     

    Responsibilities

    Canyon Ranch is looking for a full-time Program Advising Assistant in our Lenox, MA location.

     

    He or she will be responsible to delight, demonstrate deep caring and professional concierge type knowledge and customization for all guests by providing helpful and knowledgeable information about Canyon Ranch, the Spa and Health & Healing departments and all programs and services. This position is also responsible for scheduling guest appointments and changing guests’ services as needed. Responsible to be a strong team member always driving great guest service, results, teamwork and improvement.

     

    This person will also:

     

    Greets guests and provides information about the Canyon Ranch programming and services at the PA Desk and Spa Desk

    • Maintains documentation and administrative records of all activities, issues, etc. associated with the guest engagement process
    • Develops and maintains in-depth knowledge and understanding of Concept, OPERA, The Service Guide and This Week at Canyon Ranch. (including service descriptions, fees, booking procedures, providing availability through equity booking)
    • Answers phone and provides information to in-house guests regarding programs, scheduling, and other general information
    • Engages with guests during their visit to ensure a positive guest experience

    Schedules and/or changes services per guest requests

     

    Administrative duties including monitoring waitlist, sending Dining Room reservations, creating CONCEPT profiles, running Downtime reports, Post services in CONCEPT/OPERA for appropriate areas and complete a shift audit

    Provides all critical information regarding guest to various department heads, Program Advising Management Team and MOD as needed.

     

    Checks guests in and out for services and communicates with practitioners as needed

     

     

     

    Qualifications

    Experience: Must have 2 years customer service experience.

     

    Knowledge, Skills & Abilities:

    Must be able to handle multiple tasks simultaneously

    Must have excellent communication, organizational, and guest relation skills.

    Must be a team player

    Must possess strong computer skills

    Must have the ability to manage time effectively and prioritize tasks.

    Must deliver results and continually improve results.

     

     

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