Canyon Ranch is looking for a full-time Program Advising Assistant in our Lenox, MA location.
He or she will be responsible to delight, demonstrate deep caring and professional concierge type knowledge and customization for all guests by providing helpful and knowledgeable information about Canyon Ranch, the Spa and Health & Healing departments and all programs and services. This position is also responsible for scheduling guest appointments and changing guests’ services as needed. Responsible to be a strong team member always driving great guest service, results, teamwork and improvement.
This person will also:
Greets guests and provides information about the Canyon Ranch programming and services at the PA Desk and Spa Desk
Schedules and/or changes services per guest requests
Administrative duties including monitoring waitlist, sending Dining Room reservations, creating CONCEPT profiles, running Downtime reports, Post services in CONCEPT/OPERA for appropriate areas and complete a shift audit
Provides all critical information regarding guest to various department heads, Program Advising Management Team and MOD as needed.
Checks guests in and out for services and communicates with practitioners as needed
Experience: Must have 2 years customer service experience.
Knowledge, Skills & Abilities:
Must be able to handle multiple tasks simultaneously
Must have excellent communication, organizational, and guest relation skills.
Must be a team player
Must possess strong computer skills
Must have the ability to manage time effectively and prioritize tasks.
Must deliver results and continually improve results.