• Membership Sales Coordinator

    Job Locations US-MA-Lenox
    Job ID
    Guest Services
    Full Time
  • Overview

    Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle and real estate living for nearly 40 years, operating the world's most celebrated collection of life-enhancement properties. Canyon Ranch has wellness destinations in Tucson, Arizona and Lenox, Massachusetts. In addition, Canyon Ranch operates the world’s largest day spa at The Venetian® & The Palazzo® hotels in Las Vegas, Nevada and 22 Canyon Ranch at Sea® wellness facilities across four luxury cruise lines: Cunard Cruise Line, Oceania® Cruises, Regent Seven Seas Cruises®, and on Celebrity Cruises®. Canyon Ranch is a 13-time winner of Travel + Leisure's Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, is honored by Town & Country as one of the ‘Best Luxury Spas in the World’ in their 2017 Spa Awards and is recognized as the ‘Best Wellness Program’ by Virtuoso’s ‘Best of the Best’ 2017 awards.


    This position is primarily responsible for discussing membership stays, obtaining transportation information from members, ensuring member requests are met, checking members into OPERA, reviewing member bills, checking members out of OPERA, and updating member database according to guest history.  This position will also be responsible for selling memberships, growing the membership base through new membership sales, performing follow up activities on sales, and fulfilling other administrative duties related to Membership Sales.  This position will also service condo owners re: reservations, transportation information, billing and mail coordination.


    This person will:


    Interfaces with guests, staff and visitors as pertains to the effective, professional execution of assigned duties to include membership arrivals and departures, owner arrival and departures, selling and processing memberships, and educational presentations about the Membership program.


    Performs a dynamic variety administrative duties including, but not limited to, answering multi-line telephone and taking messages or triaging call to appropriate person, composing and distributing memoranda, emails and other correspondence, photocopying, faxing, sorting mail, processing purchase orders, processing membership and owners arrivals and departures, processing membership contracts. Assisting homeowners with their requests as needed and acting as a liaison from them to those departments needed to accommodate their requests.


    Uses Microsoft Office software (primarily Word, Excel, PowerPoint, Outlook and Project) to prepare various work assignments including those that require basic and/or advanced document formatting (e.g., Membership Agreements). Uses OPERA, Concept and CRM database software.


    Compiles individual analyses (spreadsheets) and Membership agreements following a prescribed order and distribution list. Supports systems in place to track membership satisfaction such as annual surveys and other continuous improvement efforts. Ensures appropriate information is updated and maintained.



    Having an associate’s degree in general business, accounting, communications or management is a plus but not required, though a High School Diploma or GED is necessary. (Or any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position)

    It will be great to have industry related experience, but it's not required. However, you will need to have 2 or more years of progressively responsible administrative experience involving the office equipment such as facsimiles, copiers, and multi-line telephones. One year of sales environment experience is preferred.  A Valid Driver's Licenses and an acceptable driving record is required. You will want to have experience using Outlook. You will need to be a team player within the department and with other departments, with an ability to work independently and professionally. You will need to be able to communicate with effective written and verbal skills with all positions within the company. 


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