• PBX Operator (Switchboard Operator)

    Job Locations US-MA-Lenox
    Job ID
    2018-1381
    Category
    Front Office / PBX
    Type
    Full Time
  • Overview


    Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle and real estate living for nearly 40 years, operating the world's most celebrated collection of life-enhancement properties. Canyon Ranch has wellness destinations in Tucson, Arizona and Lenox, Massachusetts. In addition, Canyon Ranch operates the world’s largest day spa at The Venetian® & The Palazzo® hotels in Las Vegas, Nevada and 22 Canyon Ranch at Sea® wellness facilities across four luxury cruise lines: Cunard Cruise Line, Oceania® Cruises, Regent Seven Seas Cruises®, and on Celebrity Cruises®. Canyon Ranch is a 13-time winner of Travel + Leisure's Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, is honored by Town & Country as one of the ‘Best Luxury Spas in the World’ in their 2017 Spa Awards and is recognized as the ‘Best Wellness Program’ by Virtuoso’s ‘Best of the Best’ 2017 awards.

     

    Responsibilities

    Canyon Ranch in Lenox is looking for an outgoing and personable candidate to become the voice of Canyon Ranch as our PBX Operator (Switchboard Operator).

     

    The PBX Operator is responsible to coordinate communications for and throughout Canyon Ranch via telephone and radio.

     

    He or She will:

     

    • Answers and routes telephone calls at the PBX switchboard.
    • Records messages for guests, maintains confidentiality, and charges calls to guest rooms if needed.
    • Performs radio communication for Security, Maintenance, Transportation, Front Desk, Bell Services, Grounds, Manager on Duty, and Housekeeping.
    • Records and performs wakeup calls for guests and maintains Do Not Disturb requests.
    • Collects faxes, prescriptions, and FedEx and has them distributed to guests. Prepares postage on outgoing mail and distributes incoming mail.
    • Logs all Maintenance and Housekeeping requests and ensures staff member room keys and radios are accounted for.
    • Performs other job related duties as needed or directed.

    Qualifications

    Education: High School diploma

    Certification/License:  N/A

    Experience: Previous Operator and customer service experience is preferred

    Knowledge, Skills & Abilities:

    • Must possess excellent communication skills, both written and orally.
    • Answers the phone in a pleasant and positive manner
    • Must be able to work well under pressure and remain calm
    • Typing and computer skills are mandatory

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