• General Maintenance Technician l

    Job Locations US-MA-Lenox
    Job ID
    Full Time
  • Overview

    Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle and real estate living for nearly 40 years, operating the world's most celebrated collection of life-enhancement properties. Canyon Ranch has wellness destinations in Tucson, Arizona and Lenox, Massachusetts. In addition, Canyon Ranch operates the world’s largest day spa at The Venetian® & The Palazzo® hotels in Las Vegas, Nevada and 22 Canyon Ranch at Sea® wellness facilities across four luxury cruise lines: Cunard Cruise Line, Oceania® Cruises, Regent Seven Seas Cruises®, and on Celebrity Cruises®. Canyon Ranch is a 13-time winner of Travel + Leisure's Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, is honored by Town & Country as one of the ‘Best Luxury Spas in the World’ in their 2017 Spa Awards and is recognized as the ‘Best Wellness Program’ by Virtuoso’s ‘Best of the Best’ 2017 awards.



    Under general supervision, the Maintenance Technician is responsible for the maintenance, upkeep, and appearance of the Hotel Rooms, Spa, and Office areas.  The Maintenance Technician is responsible for facility maintenance, preventative maintenance and repairs throughout Canyon Ranch and its associated properties. The Technician is responsible for the maintenance of the Spa swimming pools and hot tubs including water chemistry, pool area cleanliness, and all related safety records. 


    Performs general and preventative maintenance

    • In hotel rooms, offices, common areas, locker rooms, spa and pool areas, gyms and any other area deemed necessary.
    • Scope of maintenance includes but is not limited to carpentry, plumbing, electrical, painting, mechanical and associated building trades
    • Repairs and maintains gym and other equipment as needed, including disassembling defective equipment, replacing defective or worn parts and reassembling equipment under supervision. Assists in reconfigurations of furniture, gym equipment, medical equipment, etc.
    • Responds to service calls, guests, and staff requests and performs minor repairs and other assigned project work. Refers guest issues or complaints to supervisor according to Canyon Ranch policy

    Performs daily maintenance of all pool and spa equipment to ensure proper operation and safety.

    • Completes water tests and makes appropriate chemical adjustments to ensure proper balance following Massachusetts Board of Health Codes. Maintains all records pertaining to testing for water quality.
    • Assures that hot tubs and cold dips are drained and cleaned weekly following Massachusetts Board of Health Codes. Reports and documents any observed or known safety hazards, conditions or unsafe practices to management immediately. Refers to MSDS for proper chemical handling.
    • Maintains the inventory of chemicals needed for testing and water balancing.

    Maintains a neat work space and storage area for parts and keeps accurate inventory of parts. Performs other duties as assigned or needed. Maintains excellent communication with co-workers and management.


    Education: High School


    Certification/License: Certified Pool Operator license


    Experience: Must possess one or two years experience in general maintenance preferably in a hotel/resort setting. Must possess a working knowledge of carpentry, plumbing, electrical, and associated building trades. Must be able to perform or be capable of learning pool and spa care and gym equipment maintenance.


    Knowledge, Skills & Abilities: Must understand and demonstrate Canyon Ranch's standards of excellence and meet them in work performance, insuring the Platinum Guest experience and exhibiting the PJICAAN attitude. Must have good communication and writing skills; must be able to work with a variety of people. Must be able to work a flexible schedule. Must be able to work well under pressure and with deadlines. Must be able to work productively independently and/or with minimum supervision. Must be able to solve practical problems, interpret a variety of instruction furnished in written, oral, diagram or schedule form. Must be knowledgeable in safety regulations and be safety conscious.


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