• Director of Restaurants

    Job Locations US-MA-Lenox
    Job ID
    2018-1345
    Category
    Food & Beverage
    Type
    Full Time
  • Overview


    Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle and real estate living for nearly 40 years, operating the world's most celebrated collection of life-enhancement properties. Canyon Ranch has wellness destinations in Tucson, Arizona and Lenox, Massachusetts. In addition, Canyon Ranch operates the world’s largest day spa at The Venetian® & The Palazzo® hotels in Las Vegas, Nevada and 22 Canyon Ranch at Sea® wellness facilities across four luxury cruise lines: Cunard Cruise Line, Oceania® Cruises, Regent Seven Seas Cruises®, and on Celebrity Cruises®. Canyon Ranch is a 13-time winner of Travel + Leisure's Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, is honored by Town & Country as one of the ‘Best Luxury Spas in the World’ in their 2017 Spa Awards and is recognized as the ‘Best Wellness Program’ by Virtuoso’s ‘Best of the Best’ 2017 awards.

     

    Responsibilities

    The Director of Restaurants will report to the Food and Beverage Director.   This position is primarily responsible for maintaining the guest experience in the Dining Room, Café, Demonstration Kitchen, and Café Jardin. The Director of restaurants also maintains an active level of participation controlling the financial health of these outlets, and is directly responsible for overseeing the management team assigned to each of the outlets.

     

    He or she will:

     

    Directs and supervises payroll and operating expense budget controls for assigned outlets. Maintains daily awareness of house counts and revenue projections and uses this information to make expense decisions/recommendations.

     

    Ensures all staff follows proper daily procedures and supports department and staff with all guest related activities focusing staff on guest engagement. Maintains high guest visibility. Works closely with staff and managers ‘on the floor’ during busy periods, interfacing with guests ensuring a positive and exemplary experience.

     

    Manages the Food and Beverage outlet operations including the supervision and direction of the Dining Room Manger, Cafe Manager, Dining Room Assistant Managers, and other leaders assigned to Food & Beverage outlets.

     

    Manages the Food and Beverage outlet operations including the supervision and direction of the Dining Room Manager, Dining Room Assistant Managers, Café Manager, Supervisors and other leaders assigned to Food & Beverage outlets. In collaboration with People Services, and within established brand processes, responsible for the selection, on-boarding, training, counseling and termination of all F&B staff-front and back of house. Ensures all staff follows proper daily procedures and supports department and staff with all guest related activities focusing staff on guest engagement. Ensures appropriate service training techniques and procedures are developed and implemented.

     

    In collaboration with People Services, and within established brand processes, responsible for the selection, on-boarding, training, counseling and termination of all F&B staff-front and back of house. Ensures appropriate service training techniques and procedures are developed and implemented. Ensures appropriate management development and training is executed for outlet management.

    Qualifications

    3- 5 years of management in related field is required

    Certified ServSafe instructor and Proctor Certification and Food Defense Training is required within 6 months of hire

    Current CPR/AED Certification is required 6 months of hire

    Valid Driver's licenses with an acceptable driving record is required.

    Bachelor's Degree in Hospitality, Business Administration or related field is preferred

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