• Front Desk Associate (Part Time)

    Job Locations US-NV-Las Vegas
    Job ID
    2018-1257
    Category
    Guest Services
    Type
    Part Time + partial benefits
  • Overview

    Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle and real estate living for nearly 40 years, operating the world's most celebrated collection of life-enhancement properties. Canyon Ranch has wellness destinations in Tucson, Arizona and Lenox, Massachusetts. In addition, Canyon Ranch operates the world’s largest day spa at The Venetian® & The Palazzo® hotels in Las Vegas, Nevada and 22 Canyon Ranch at Sea® wellness facilities across four luxury cruise lines: Cunard Cruise Line, Oceania® Cruises, Regent Seven Seas Cruises®, and on Celebrity Cruises®. Canyon Ranch is a 13-time winner of Travel + Leisure's Best Spa Award, an 11-time recipient of the Condé Nast Traveler Best Destination Spa Award, is honored by Town & Country as one of the ‘Best Luxury Spas in the World’ in their 2017 Spa Awards and is recognized as the ‘Best Wellness Program’ by Virtuoso’s ‘Best of the Best’ 2017 awards.

     

    We invite you to #LiveCanyonRanch!

    Responsibilities

    Our Guest Relations Advisors are excited to greet our guests and inspire them to make the most of their Canyon Ranch experience. As a Guest Relations Advisor, you’ll challenge yourself by generating revenue and meeting sales goals by sharing information about our services and pairing them with the appropriate service enhancements that are designed to restore, renew, and refresh.

     

    In this role, you'll need to anticipate guests’ needs as you book, alter, and recap services to guests and include detailed notes regarding services. You'll actively welcome guests with a smile and enthusiasm and check-in for appointments and services. You'll accurately handle guest transactions including cash handling, credit card charges, room charges, gift certificates, comps, etc.

     

    Qualifications

    You will need a High School diploma or equivalent.

     

    You will also need experience with cash handling, computer knowledge, and minimum of one-year customer service experience. Prior hospitality and/or sales experience, preferably at a luxury level, is preferred.

     

    To be successful, you will need excellent customer service and positive interpersonal skills, including ability to facilitate and mediate sensitive matters and/or confrontational situations. You will need to be able to develop and maintain satisfactory and effective relationships with all levels of management and staff members. You will need good judgment and the ability to maintain confidentiality. You will also need strong organizational and computer skills, and attention to detail.

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